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Policy Issues
General Mission Statement:
DrumChops.com was opened with two main goals. One was personal, and one was as a service to the drumming community.
My dad, Jimmie Stavris Sr. owned and operated a drum school & shop in the Connecticut area for years. Upon his passing in 1996, I developed and have since maintained a dedication web site in his honor. The site had over a thousand hits, in the first years it was up, and I received many emails from friends and former students expressing their good feeling for him and the site. DrumChops.com is an extension of that site, and brings myself and the Stavris family name back into the business of providing quality drum equipment at a fair price to the drumming community.
DrumChops.com Privacy Policy:
At DrumChops.com, your privacy matters! Therefore, we take the following measures to insure that privacy regarding any information you may send to us via email, or orders:
EMAIL ADDRESS:
We do not collect our customers' email addresses (or any other personally identifying information) except when you specifically and knowingly give us that information. We do maintain a list of the email addresses our customers provide so we can send out promotional messages and our free electronic newsletter.
If you wish to unsubscribe to an email or change your email preferences, simply notify us via email, or reply to one of our mailings with "unsubscribe" or "change" in the subject line of the email.
MAILING LISTS:
DrumChops.com will NEVER make our mailing list available to other companies for any reason. Please feel safe in knowing that the information you provide to us is only used to make DrumChops.com the best possible online drum store and enhance our customer satisfaction.
We do collect data on our customers' purchases. This information helps us to provide better products and make navigation of the site easier. Our main goal is to be sure we are providing our customers with relevant information and the products they are looking for.
DrumChops.com Pricing Policy:
Keeping with our Mission Statement, our pricing policy is consistent with provide our customers with the best possible price we can. Due to our low profit margins, we must reserve the right to raise prices if our suppliers increase our cost. All price increases are a direct result of increased prices to us. Therefore, all prices are subject to change without notice!
Payment Options:
At this time we accept Visa and MasterCard with on-line authentication for our customers convenience. All transactional information including your credit card number, is stored on our server for archival purposes only. That information is encoded within industrial-strength 128-bit encryption and the secure Secure Sockets Layer (SSL) protocol. Look for the URL to change to "https://" and the lock icon in your browser to close as you enter our on-line store. Any part of our site that requires a customer to create an account or send in credit card information uses this secure encryption for your safety and privacy.
Shipping:
The Total of your order will be adjusted after it has shipped and we get the actual shipping amount!
DrumChops.com is committed to getting your items to you in the most efficient and cost effective method possible. For this reason, we do not try to estimate the amount of shipping at the time you place your order. Rather, we will do the following:
You will only pay the exact amount we are charged from our suppliers to ship your product.
After your order has been submitted we will make a determination as to if it makes sense to have your order drop shipped from our suppliers, or if it will be cheaper to have the order shipped to us and then reshipped to you.
We will choose from our multiple suppliers to try and get the product you ordered in the most cost effective way, and if possible choose a warehouse close to the shipping destination to have the product shipped direct to you in less time for less money.
We will ship via UPS Ground or USPS Ground service if possible, unless otherwise directed.
You will receive an email as soon as possible with the final total and expected delivery date.
NOTE: Some of our suppliers charge a drop-ship fee. This is usually in the $5 - $10 dollar range depending on the supplier and is usually only in effect on small orders. Whenever possible, we avoid this fee anyway we can, but if the product is not in stock and only available from one of these suppliers, we may have no choice but to pass this charge along in addition to any shipping. This will be a particular problem if a customer orders a single drum head or a couple of pairs of sticks. Please keep this in mind when placing your orders!
Merchandise is normally ordered from our wholesale partners on the next business day from which the original order is received. If it is not in stock, it will automatically be backordered and our customers will immediately be notified via email. The customer then has the choice to cancel the order. In an effort to keep shipping costs down, we will do everything we can to hold your order until all items are in, so shipping is only charged once. If you have any items in your order that need to be special ordered and will take longer then the rest of your order we will notify you and give you the choice of splitting the order, waiting for everything to ship at once, or cancellation.
Any order that is shipped and then returned to either DrumChops.com or one of our suppliers will result in a 30% restocking fee or whatever we are charged by the supplier in addition to all shipping costs. Orders that are refused will be charged in the same manner. If orders sent back are reordered, a second shipping charge will apply.
Returns will not be accepted on item in warranty by the manufacturer, but DrumChops.com will do our best to take care of any problems or get additional information as requested by our customers. Your satisfaction is our number one goal!
Policies on returns are subject to change as we deal with multiple suppliers and they each have different policies. Please contact us before any return so we may confirm the costs that may be incurred.
NOTE: DrumChops.com can only ship within the United States! Orders from Alaska or Hawaii will incur additional shipping costs.
Contact Information:
DrumChops.com can be contacted in several ways:
EMail: lou@drumchops.com
Phone or Fax: 203-988-9729
Contact Form: http://www.drumchops.com/contactform.html
Or send us mail at:
DrumChops.com
156 High Hill Rd.
Wallingford, CT 06492
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